We are currently experiencing network connectivity issues to servers in our USA Data Center. This have caused a trouble with the Ceph storage cluster causing time-outs on various services like websites or emails.
Our system administrators are working closely with the data center technicians in order to resolve this issue as fast as possible.
As soon as the trouble is resolved we will update its status here. Update: Trouble has been resolved while update of the cluster is still in progress.
Please accept our apologies for any caused inconvenience.
We would like to inform our customers that we are currently experiencing DNS resolution issues at our UK data center. This can result in varied issues, including the failure of email deliver-ability. Our administrators are working on resolving the matter as we speak.
Thank you for your understanding and we apologize for any inconveniences this might have caused you. Update: Our administrators have managed to resolve the issue and all services in our UK data center are now operating properly.
Please be advised that a scheduled maintenance procedure will be carried out during the times indicated below:
Date: January 29, 2020 Maintenance window: 2 PM UTC - 6 PM UTC / 9 AM EST - 1 PM EST Expected downtime: 1 hr Purpose: Hardware/software updates to our infrastructure Effect: Ðmail delivery will be paused.
We appreciate your patience and understanding in this matter.
Update: Maintenance is completed and all services operational normal.
If you have any questions or concerns, please open a ticket from your Control Panel.
We would like to inform you that there is currently a problem using the php mail() function for sending emails in the US DC. A temporary solution may be to use SMTP in the mail script configuration files of your sites.
Our system administrators are working on resolving this as we speak.
Thank you for your patience and understanding. We apologize for any inconvenience caused by this.
Dear Customers,There is an issue with our Finland DC and as they reported there is Application Delivery & DDoS Protection Services that are experiencing partial outage.Our data center technicians are investigating the issue.Thank you for your time and understanding regarding this matter.
We are happy to inform you that the major network routing problem that we were experiencing has been resolved and all web hosting resources are again fully available throughout the globe. The issue that started on Friday was ultimately caused by our US DC's DDOS protection vendor which was wrongly filtering out traffic from the east coast of the US. We would like to thank you for bearing with us and to once more apologise for the inconvenience that this has caused you over the weekend.Kind Regards,Support Staff
Dear Customers,We would like to inform you that the SMTP/IMAP/POP3 servers in the UK DC are currently experiencing a massive Ddoss attack. Our system administrators are working on resolving this as we speak.Thank you for your patience and understanding. We apologize for any inconvenience caused by this.Kind Regards,Support Staff
We would like to announce a planned network maintenance in our Finnish Data Center that will take place on Monday, the 3rd of September 2019 (2019-09-03). The scheduled maintenance window is 8:00 AM- 11:30 AM GMT / 11:00 AM - 12:30 AM EEST and during that time frame we expect intermittent to full service interruptions. The purpose of this maintenance is to upgrade and enhance the stability of our network equipment by implementing newer and more advanced hardware in key areas of our network.